FAQ

Which materials do you use?

1. Poster Paper
Our framed posters offer similar results to what you would consider a traditional photo print and have a sharp photographic reproduction and color fidelity.

2. Canvas
We use a unique canvas coating that produces the highest quality images using our UL Certified Greenguard Gold Inks. Our custom canvas prints are produced from renewable forests.

3. Framed Canvas
Every print in a black pinewood frame will look sleek and beautiful in any interior.

The sawtooth hanging hardware is already attached.

Are your Papers, Envelopes, and Frames sustainable and/or certified?

We're proud to be a part of the green design movement!

We offer responsibly sourced FSC certified products from sustainably managed forests where available.

Is there a warranty on Vinyl Moment products?

All items come with a standard warranty of 6 months.

In case of defect, please contact us.

Packaging control

Canvas

Canvases are sealed in plastic wrap, then packaged in a hard cardboard box. We use 28% less cardboard than the industry standard through custom boxes created with recycled materials designed to fit each product size.

Poster

Each unframed print is sealed in an archival plastic bag and shipped in an envelope or tube.

I received a defected item. What should I do?

We’re sorry to hear your item is defected. Please contact us immediately and send us:

  • Your order ID
  • Description of the issue
  • Clear product photos that show the extent of the damage on all sides.
  • Photos that clearly show the outer packaging, including the shipping label.

Is my order eligible for a refund?

Your order is eligible for a full refund in the following cases:

  • Your order is defected
  • You received the wrong item due to our mistake
  • Your order was lost